Security center testing and audit details
Tree test - partner proposed ia
We designed an unmoderated tree test to determine if users are able to find the correct Security Center resources in the current proposed IA.
TASKS/SCENARIOS
RESEARCH FINDINGS
Majority of participants chose answers under security vs. support
Findability influences likelihood of contacting customer support
Need to avoid ambiguity of titles and use of jargon
Need to either distinguish between Mobile device security, biometrics, and general App info or combine to eliminate confusion